What do neuro, non-profits, and the NBA have...
A Customer Experience Lesson from Mediocre Tacos – Biz Lessons from the ICU, Part 7
There’s a taco franchise in Austin that has a location close to the children’s hospital, and I found myself there more often than most other nearby places to eat, but here’s a little secret: Their tacos aren’t that good! So why do I keep going back when there are...
The Whip and the Carrot – Biz Lessons from the ICU, Part 6
Lesson Six: The Whip and The Carrot In the email I sent last weekend, I made the statement: “When you make your customer experience about human connection and pay close attention to their entire experience, you win.” Let’s take that idea one step further and...
The Human Connection Business – Biz Lessons from the ICU, Part 5
This week was one of the most profound and monumental of my life … both my children received the rare gene therapy I wrote about a few weeks ago AND Gray came home from the hospital!! We’re settling into a very different life at home; but just like in business, we’ll...
Percentages vs. Net Numbers – Biz Lessons from the ICU, Part 4
Since many are setting goals for 2019 and trying to make them “measurable”, I felt like it would be a good time to pass along a ‘biz lesson from the ICU’ that has to do with a vital concept about numbers. The lesson in a nutshell: Don’t just think in terms of net...
Now Enrolling! The Cash-Based Practice Freedom e-Course
If you’re interested in starting or massively improving your private-pay practice, this course will give you every tool, strategy, and piece of expert advice needed to get you there as quickly as possible. Best of all, you’ll finish the course with a 12-month...
It Always Seems Impossible… – Biz Lessons from the ICU, Part 3
Lesson Three – It Always Seems Impossible Until it is Done There’s a quote I love from Nelson Mandela – “It always seems impossible until it’s done” A few months ago when we received the news of our children’s diagnosis, and that there was only one...
CBP 083: Business Lessons from the Intensive Care Unit
Shortly after publishing episode 82 back in October, my son, Gray, was hospitalized. What I expected to be a few days in the intensive care unit turned out to be a much longer, more grueling experience than I could have ever imagined. Gray was admitted for over three...
A Perspective Shift to Avoid – Biz Lessons from the ICU, Part 2
Lesson Two – Perspective Perspective can change so quickly. What we used to be overjoyed about can become routine and “no big deal” quite quickly. Sometimes we even become disappointed. I remember when I was in my first few months of private practice, I...
Find a Way to Smile – Biz Lessons from the ICU, Part 1
Lesson One Though I’d certainly prefer to learn my lessons in a different way, spending the last 2 months in the pediatric intensive care unit with my son has taught me a lot. Just as I’ve spent the past 8 years sharing what I’ve learned in private...
CBP 082: Multi-Therapist Cash Practice in Less than 3 Years – Dr. Kevin Vandi
Kevin Vandi knows how to market a high-tech cash practice. 3 years ago, Kevin opened Competitive EDGE PT as a full-scale running gait lab and sports performance center. Utilizing IMU sensors, instrumented treadmills, force plates, and muscle EMGs, Kevin and his staff...
Help Carter Twins Walk Someday
This isn’t business related, but I feel like much of my audience is like family. As you may know, our seven month old twins, Adelaide and Gray, were both recently diagnosed with the devastating neuromuscular disease Type 1 Spinal Muscular Atrophy, which until...
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