Most practice owners think hiring problems begin after the employee starts. Usually, they begin during the interview. Because the wrong admin can sound amazing in a conversation. They can be friendly, confident, experienced, and still end up becoming one of the...
Most practice owners who start their practice as a side hustle, don’t struggle because it’s not a good model/approach. They struggle because it when it really starts working, and they don’t know when they can safely stop splitting their time, cast away the employment...
If you don’t have at least a 6-12 month follow-up system for patients after discharge, you’re leaving a lot of money on the table. Most practices either don’t follow up at all, or they send one message a few weeks later that says something like, “Just checking in to...
If you use social media in your practice and it takes a lot of time and/or doesn’t generate many actual patients, then this episode is for you. The appeal of AI is obvious for this delima: it can save time, speed up content creation, and help you get more mileage out...
Most practice owners don’t just struggle with hiring these days… They struggle with what happens after hiring. Because once someone is in the role, a new tension shows up if you’re not a seasoned manager/CEO: Am I asking too much?Am I not being clear enough?Am I...
If the word sales makes you—or your staff—feel uncomfortable… You are not alone. It’s one of the most common mental barriers in cash-based practice. Clinicians feel it.Admins feel it.Receptionists feel it. And unfortunately, that discomfort quietly crushes growth....
When the schedule softens, most practice owners do the same thing. They panic.They think, “I need more leads.”They start chasing brand-new people. But that’s usually not the fastest move. Because when you need results quickly, the smartest question isn’t: “How do I...
Episode 300 feels like a good time to zoom out. I started this podcast back in 2014. It was the first podcast on this topic of Cash-Based practice. Since then, I’ve had a front-row seat to startup clinics, multi-location operators, practice owners who were barely...
Most Cash-Based practice owners approach referral source networking the same way…They imply they’ll “send patients” to the prospective new referral source, andthey hint at a partnership that (if we’re being honest) they can’t actually sustain. Because if you’re trying...
Drop-offs happen. Even if you run a tight ship… even if outcomes are strong… even if you’ve trained your team well… People still drift. They hit 70% better, and justify to themselves that they feel “good enough”.They get busy.They tell themselves, “I’ll just stay...
A lot of practice owners don’t lose revenue because of ineffective marketing… They lose revenue due to slow lead follow-up and weak conversions. And sometimes I even come across those that don’t follow up with every lead because they/they’re staff think “we’re too...
Most Cash-Based practice owners don’t struggle to get interest. They struggle to turn interest into commitment. You run or participate in an event that is filled with your ideal prospective patient… You offer free screens or discounted consults. People seem...
