I help physical therapists create successful cash-based practices
CASH-BASED PRACTICE E-COURSEFREE PRIVATE-PAY PT ARTICLE SERIESI help physical therapists create successful cash-based practices
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What Your Colleagues Are Saying
CBP 084: Biz Lessons from the ICU – Part 2
*NOTE: This is part 2 of my Biz Lessons from the ICU series. You can listen to part one HERE.* Last year my son, Gray, was hospitalized for more than three months. While I was more or less living at the hospital, I spent many hours reflecting on what the experience...
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A Customer Experience Lesson from Mediocre Tacos – Biz Lessons from the ICU, Part 7
There’s a taco franchise in Austin that has a location close to the children’s hospital, and I found myself there more often than most other nearby places to eat, but here’s a little secret: Their tacos aren’t that good! So why do I keep going back when there are...
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The Whip and the Carrot – Biz Lessons from the ICU, Part 6
Lesson Six: The Whip and The Carrot In the email I sent last weekend, I made the statement: “When you make your customer experience about human connection and pay close attention to their entire experience, you win.” Let’s take that idea one step further and...
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