Eventually he got “literally squeezed out” of accepting insurance because the reimbursements no longer allowed him to provide high-quality patient care. Despite his fears, he decided the only option was to stop accepting insurance. Last year, despite a pandemic and a move to new office space, he took the plunge and dropped all his insurance contracts. With a little early course correction, the transition went better than he could have imagined—garnering zero patient complaints.
In this interview, Dan explains how he navigated the switch to create a practice that he looks forward to reaching on his drive each morning. You’ll hear details on how new-patient calls are managed; the schedule arrangements that lead to a relaxed, optimized atmosphere for both provider and patient; and how he scores tons of stellar online reviews.
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More specifically, we discuss these cash-based practice topics:
- Exactly how insurance reimbursements changed over the last decade and why that forced him out of network.
- Why his office manager’s fears about dropping insurance contracts quickly turned to happiness.
- The reasons Dan had the confidence to take the plunge into the cash-pay model.
- Which factors to consider when determining if the cash-based model is a good fit for your practice.
- Specific tactics that will generate lots of online reviews for your clinic.
- How to reply to bad reviews in a way that can actually attract new patients.
- The billing strategy during the transition that ensured a seamless patient experience.
- How a simple script change saved the day when new-patient signups fell off a cliff after the switch.
- The time-saving strategies that have worked best since the transition to cash.
- The “luxurious” schedule that allows Dan to enjoy his practice even when patients are late.
- Why having a coach during the transition made the process much easier and more successful.
Resources mentioned in this episode:
- “Dr. Dan Says” on YouTube
- Austin Spine and Sport clinic website
- How to answer “Do you take my insurance?”