How your practice admin handles the phones may seem somewhat less important than patient care, but this area can silently cost a practice thousands in lost business. For that reason, your new admin needs to develop all the skills to handle initial phone calls, but the tricky part is how to get from new hire to high-converting telephone master? In this podcast, you’ll hear my favorite strategy for taking your new admin trained to handle those initial calls… without losing business.

As a bonus, if you scroll down, you can download my “Cash-Pay Practice Closing Scripts” which includes the proven patient-generating scripts I use in my own practice.

In this podcast, you’ll hear some easy strategies that will allow you to get your new practice administrator properly trained to handle new patient phone calls with confidence, but without costing you valuable business in the process.

This “highlight” is from a Q&A call with my Mastermind Gold group—a highly interactive, supportive group where people who have tons of questions and concerns about how to start, grow, or transition to a cash-based private practice get the answers, resources, and confidence they need to build the practice of their dreams. We have a group coaching call every week, and we occasionally use excerpts of those calls for this podcast.

More specifically, we discuss these topics related to getting your new admin trained to handle initial phone calls:

• How to manage new patient phone calls during the period between hiring a new clinic admin and having them fully trained to successfully convert.
• A simple training method to monitor and address how your practice administrator handles significant aspects of the conversation with prospective patients.
• The critical factor that will tell you a particular admin is not going to work out no matter how much training you provide.

I’ve got a free resource for you: “Cash-Pay Practice Closing Scripts,” which includes the powerful deal-sealing language I’ve developed over the years that dramatically improves conversions… so your team can get more patients to say yes and create a whole lot more revenue for your practice. Click below to download it now:

Thanks so much for checking out this week’s podcast… hope you enjoy the resource!

WANT STEP-BY-STEP GUIDANCE TO START, GROW, OR TRANSITION YOUR OWN CASH-BASED PRACTICE? 

>> Click Here to learn how to start, grow, or transition your own Cash-Based Practice <<

HERE ARE SOME OTHER EPISODES ON STAFFING THE FRONT DESK:

Silent Profit Killer: The True Cost of an Ineffective Admin in a Cash-Based Clinic In this podcast, I delve into the hidden pitfalls that arise when your admin isn’t up to par. Profit-Producing Keys to Hiring & Training the Admin for your Private Practice In this podcast, you’ll learn how to find a great fit for your front desk (or virtual front desk), so you can finally free up your time without paying someone for 40 hours/week, and build the practice of your dreams. How to convert phone consultations into cash-pay patients In this episode, I share some proven strategies to convey the high value of your service to prospective patients whose experience with other providers has led them to expect fairly inexpensive treatment for relatively low-level care. 

MORE RESOURCES TO HELP YOU BUILD YOUR STAFF:

AUTOMATED TOP TALENT ATTRACTION AND HIRING SYSTEM

Building the right team is absolutely make or break for a sustainable cash-based practice, which is why I created this powerful course: A step-by-step guide on how to use free Gmail filters and Google Forms to AUTOMATICALLY weed out bad candidates, only show you the resumés of A-players, and complete half of the interview process without taking a minute of your precious time. Check it out here.

How to Attract Top Talent, Manage Like a CEO, and Fill New Clinicians’ Schedules with Patients As Quickly As Possible

In this 1-hour Masterclass, you’ll learn exactly how to grow your practice with ease via headache-free employees and skillful management. You’ll discover how to attract and interview stellar employees, onboard them in a way that they are immediately adding value to your business, and understand the secrets to superstar management and mentorship. Check it out here.